Privacy Policy | Tobson Fleet Services

Last Updated: March 2026

1. Introduction

Tobson Fleet Services ("we," "us," or "our") operates a mobile truck and trailer repair business serving the greater Kansas City area. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website at tobsonfleet.com.

2. Information We Collect

We collect information you provide directly to us, including:

Name and contact information (phone number, email address)
Vehicle information (unit type, unit number, location)
Service request details and job history
Billing and payment information
Communications you send to us

3. How We Use Your Information

We use the information we collect to:

Dispatch technicians and fulfill service requests
Send automated job status notifications via SMS and email
Provide real-time technician location tracking during active service calls
Process payments and maintain service records
Communicate with you about your service requests
Improve our services and customer experience

4. SMS / Text Message Notifications

By providing your phone number when submitting a service request, you consent to receive automated SMS notifications from Tobson Fleet Services regarding your service request status. Message and data rates may apply. Message frequency varies based on job activity. Reply STOP to opt out at any time. Reply HELP for assistance.

We use Twilio to deliver SMS notifications. Your phone number is used solely for service-related communications and is never sold or shared with third parties for marketing purposes.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service providers: Third-party vendors who assist in operating our business (e.g., SMS delivery, payment processing), bound by confidentiality agreements
Legal requirements: When required by law or to protect our legal rights
Business transfers: In connection with a merger or acquisition of our business

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission and secure cloud storage. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 3 years. You may request deletion of your data by contacting us directly.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS notifications at any time by replying STOP

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: